Privacy Policy

Last updated: June 2026

PHILIZE (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our store and make a purchase, in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

1. Data Controller

PHILIZE
Email: support@philize.com

2. What Data We Collect

• Identity data: first name, last name
• Contact data: email address, phone number, delivery and billing address
• Transaction data: details about payments and purchases
• Technical data: IP address, browser type, device type, cookies
• Usage data: how you use our website
• Marketing data: preferences for marketing communications

3. Legal Basis for Processing

• Contract performance: to process orders and deliver purchases
• Legal obligation: to comply with applicable laws (tax, accounting)
• Legitimate interests: to improve services, prevent fraud
• Consent: for marketing communications and non-essential cookies

4. How We Use Your Data

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Handle returns and refund requests
• Send marketing emails (with your consent)
• Comply with legal and regulatory obligations
• Improve our website and user experience
• Prevent fraud and ensure security

5. Data Sharing

We do not sell your personal data. We share it only with:

• Shipping carriers (to deliver your orders)
• Payment processors (Stripe, PayPal, Shopify Payments)
• IT service providers (Shopify – our e-commerce platform)
• Legal authorities (when required by law)

6. Your Rights (GDPR)

Under the GDPR, you have the right to: access, rectify, erase, restrict, and port your data, as well as the right to object to processing. To exercise these rights, contact us at support@philize.com. You also have the right to lodge a complaint with your national data protection authority.

7. Data Retention

• Order data: 10 years (legal obligation)
• Customer account data: duration of account + 3 years after last activity
• Marketing data: until unsubscription or withdrawal of consent
• Technical data: 12 months

8. Security

We implement appropriate technical and organizational measures to protect your data. All payment transactions are encrypted using SSL technology.

9. Cookies

Please see our Cookie Policy for full details on how we use cookies.

10. Contact

For any questions: support@philize.com